Effective Date: 22 September, 2023

Refund Eligibility
Our refund policy applies to purchases made on the FRCEM Q-Bank website or mobile application. To be eligible for a refund, you must meet the following criteria:

1. Within 14 Days of Purchase: You can request a refund within 14 days from the date of purchase.
2. Unused Subscription: Refunds are only available for unused portions of a subscription. If you have used any part of your subscription, you are not eligible for a refund.
3. Technical Issues: If you experience technical issues that prevent you from accessing the content you've paid for, we will work with you to resolve the issue promptly. If a technical issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund.

How to Request a Refund
To request a refund, please follow these steps:
1. Contact Customer Support: Email our customer support team at info@frcemqbank.co.uk with your refund request. Please provide your name, email address, date of purchase, and the reason for your refund request.
2. Verification: Our team will review your request and verify your eligibility for a refund. We may request additional information to process your request.
3. Refund Processing: If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items
Please note that the following items are non-refundable:
- Used Subscriptions: Subscriptions that have been partially or fully used are non-refundable.
- Services Outside Our Platform: Any services or products purchased from third-party providers, even if accessed through our platform, are subject to the refund policies of those providers.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at info@frcemqbank.co.uk.

Changes to this Policy

We reserve the right to update or modify this refund policy at any time. Any changes to this policy will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

Last updated: 22 September 2023